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Learn more about how Voice over Internet Proptocol

Most Commonly Asked Questions About Business VoIP. We've compiled answers to some of the most commonly asked questions to help you get started with the right VoIP service for your needs.

What is a

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What is VoIP?

VoIP, Voice Over Internet Protocol, enables you to make and receive calls through your internet connection as opposed to a traditional phone carrier. For many businesses, adopting a VoIP phone system is a cost-effective and highly efficient solution. However, some businesses choose to use VoIP to supplement their phone service providers, as some VoIP providers don't offer common phone services like emergency calls and phone directory listings.

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What is VoIP?

VoIP, Voice Over Internet Protocol, enables you to make and receive calls through your internet connection as opposed to a traditional phone carrier. For many businesses, adopting a VoIP phone system is a cost-effective and highly efficient solution. However, some businesses choose to use VoIP to supplement their phone service providers, as some VoIP providers don't offer common phone services like emergency calls and phone directory listings.

PBX "Private Branch Exchange"
Softphone Watch a Video
more to come Watch a Video
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Park Your Number?

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What is VoIP?

Whether you’re taking a break, relocating, or just want to hold onto a cherished number, DID’s Number Parking service is the affordable and flexible solution you need. For just $5.00 per month, you can park your number, activate it anytime, and enjoy great features like voicemail-to-email, SMS forwarding, and call announcements—all with no contracts or hidden fees.

More to Know
Is VoIP phone service reliable for small businesses? Watch the Video
What is a VoIP phone system, and how does it work? Watch the Video
Are there free US numbers available with VoIP services? Watch the Video
Is VoIP suitable for remote workforces? Watch the Video
What equipment do I need to set up a VoIP system? Watch the Video
Can I keep my existing business phone number? Watch the Video
How do I get a toll-free number for my business? Watch the Video
What equipment do I need to set up a VoIP system? Watch the Video
Can I use Google Voice for business purposes? Watch the Video
What’s the difference between landline and VoIP phone service? Watch the Video
How do I sign up for telemarketing calls using a VoIP number? Watch the Video
PBX Support Documents
Voicemail cheatsheet Open PDF File Here
Setting up a PBX Will fill in soon Watch the Video
Adding Call routing Will fill in soon Watch the Video
P.T. Customer support Will fill in soon Watch the Video
Call Management Features
Virtual Receptionist Will fill in soon Watch the Video
Virtual Receptionist with menus & actions Will fill in soon Watch the Video
Analog fax machine support (via adapter) Will fill in soon Watch the Video
Call park (desk & app) Will fill in soon Watch the Video
Music on hold / transfer music Will fill in soon Watch the Video
Extension dialing / monitoring Will fill in soon Watch the Video
Call forwarding / transfer Will fill in soon Watch the Video
Virtual extensions Will fill in soon Watch the Video
Voicemail & voicemail‑to‑email Will fill in soon Watch the Video
Company directory & call logs Will fill in soon Watch the Video
Conference bridge per user Will fill in soon Watch the Video
Forward calls during device outages Will fill in soon Watch the Video
Distinctive ringtones / 3‑way calling / 7‑digit dialing Will fill in soon Watch the Video
Call blocking (standard & enhanced) Will fill in soon Watch the Video
Intercom / paging (groups & overhead) Will fill in soon Watch the Video
Flexible numbering & 3‑digit extensions Will fill in soon Watch the Video
Voicemail transcription Will fill in soon Watch the Video
Call recording Will fill in soon Watch the Video
Dynamic Caller ID Will fill in soon Watch the Video
Hot desking Will fill in soon Watch the Video
Find Me / Follow Me & shared voicemail boxes Will fill in soon Watch the Video
Mobility Features
Desktop app for Windows / Mac Will fill in soon Watch the Video
Desktop app for Chrome Will fill in soon Watch the Video
Mobile apps (iOS & Android) Will fill in soon Watch the Video
Simultaneous ring / call flip Will fill in soon Watch the Video
Extension dialing to app / transfer from app Will fill in soon Watch the Video
Virtual fax Will fill in soon Watch the Video
Virtual Receptionist Will fill in soon Watch the Video
Team Collaboration
Conference calling Will fill in soon Watch the Video
Video conferencing Will fill in soon Watch the Video
Calendar integration (MS 365 / Google) Will fill in soon Watch the Video
Screen sharing & meeting recording Will fill in soon Watch the Video
Team chat & presence Will fill in soon Watch the Video
Virtual Receptionist Will fill in soon Watch the Video
Text Messaging
Text messaging allowance Will fill in soon Watch the Video
Bulk SMS packages Will fill in soon Watch the Video
Scheduled messages, templates, one‑to‑many Will fill in soon Watch the Video
Customer Engagement
Ring groups Will fill in soon Watch the Video
Caller info match & website contact widget Will fill in soon Watch the Video
Call queuing & online bookings Will fill in soon Watch the Video
Shift‑to‑Text & auto dialer Will fill in soon Watch the Video
Integrations
Salesforce, HubSpot, Zoho, Freshdesk, Square, Jobber, QuickBooks Online Will fill in soon Watch the Video
Microsoft Dynamics Will fill in soon Watch the Video
NexHealth, Clio, AgencyZoom Will fill in soon Watch the Video
Virtual Receptionist Will fill in soon Watch the Video